Refund policy

At Ramswa, every piece is quality-checked before it leaves our hands. In the rare event that your order arrives with a defect, we're here to make it right.

Return Window

You may request a return within 7 days of delivery. Requests made after this period cannot be accepted.

Eligibility

Returns are accepted only for manufacturing defects or items damaged in transit. Products that show signs of use, alteration, or customer-caused damage are not eligible.

Unboxing Video — Required

Please record a clear, uncut video while opening your package. This video is mandatory for all return claims, as it allows us to verify that the defect was present on arrival. Claims without an unboxing video cannot be processed.

How to Request a Return

  1. Send us your unboxing video via Instagram Direct Message — from the same Instagram account used to place the order. Requests from other accounts cannot be verified.
  2. Our team will review the video and confirm your claim's eligibility.
  3. Once approved, we will schedule a reverse pickup — our shipping partner will collect the package from your doorstep. Please keep the product in its original packaging with all contents intact.

Refund

After the returned item reaches us and passes inspection, your refund will be processed within 3–5 business days and credited to the original payment method. We'll keep you updated on Instagram at every step.

A Small Note from Our Team

Ramswa is a small, closely-knit team. During periods of high order volume, processing orders and returns may occasionally take a little longer than usual. We appreciate your patience — we never compromise on getting it right for you.

Questions? DM us on Instagram — we're happy to help.